Share your feedback

We value your voice — tell us what we're doing well, what we could improve, or raise a concern. You can stay anonymous if you prefer.

If this is an emergency or someone is in immediate danger, call 000 now. For NDIS Commission escalation, call 1800 035 544. If you need help to complete this form (advocate, interpreter or easy-read), contact us on 1300 190 382 or via WhatsApp and we'll help.

Share your feedback here

Quick and easy — and anonymous if you'd prefer.

Would you like to provide your name and contact details?

Totally fine to stay anonymous — you'll still be heard.

Your details

So we can follow up with you if needed.

Your full name

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Your email address

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Your phone number (optional)

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Would you like us to follow up with you? (optional)

If you're happy to share a bit more over a quick call, we'd love to chat. Whether it's feedback, complaints, or compliments — the more detail we get, the better we can improve (and celebrate wins!) 😊

Who are you? (optional)

Helps us understand where the feedback is coming from.

What type of feedback would you like to share?

Pick one so it lands with the right person.

Please describe your compliment in detail

Tell us what made a positive impact.

This is the important bit — tell us what made a positive impact.

Tell us what happened

Share what you can — every question here is optional.

Who is this about? (optional)

When did this happen? (optional)

Where did this happen? (optional)

Tell us what happened (please describe in detail)

What outcome would you like? (optional)

And one important safety question.

Is anyone at immediate risk?

Please answer this one — it helps us act at the right speed.

Last step

All optional — then you're done.

Do you have any accessibility needs we should be aware of? (optional)

Would you like to upload any files or photos? (optional — max 8MB)

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We respect your privacy and never share your details. Complaints and safeguarding concerns go straight to the leadership team.

Thank you — we love hearing this! ❤️

Thank you so much for your kind words — it really makes our day. If you're happy to do one more thing, leaving a quick 5-star Google review helps us reach more Mates and keeps our community growing. It only takes a minute and means heaps to the team 🤙

Leave a Google review →

Thank you — your feedback is priceless

Thanks for taking the time to share your feedback. We'll review what you've told us and someone from Support Mates will be in touch to chat through next steps if you've asked us to. If you'd like a quicker chat, you can message us directly.

Call us on 1300 190 382 or message us on WhatsApp

Thanks — we've received this and will act immediately

We take complaints and safeguarding concerns seriously. Your submission has been recorded and prioritised. If there is any immediate risk to someone's safety, call 000 now. We will contact you within 24 hours to confirm next steps and the actions we are taking. If you need to raise this directly with the NDIS Quality & Safeguards Commission, call 1800 035 544.

Direct mobile 0427 820 796 · WhatsApp

Something urgent? Call 1300 190 382.