Real Support
Real Mates

We’re Support Mates — a registered NDIS provider that backs your goals, your rhythm, and your growth. Through tight-knit squads and real relationships, we deliver consistent, heart-led support that builds independence, confidence, and a genuine sense of belonging.

Support you can rely on. Progress you can see. A community you’ll want to be part of.

Real Support
Real Mates

We’re Support Mates — a registered NDIS provider that backs your goals, your rhythm, and your growth. Through tight-knit squads and real relationships, we deliver consistent, heart-led support that builds independence, confidence, and a genuine sense of belonging.

Support you can rely on. Progress you can see. 
A community you’ll want to be part of.

Book your free discovery call today

What support are you looking for?

Fun & Social Group Activities

STA Camps
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Build Friendships & Social Skills

Fitness & Health Programs

Support to Build Independence

Assistance with Daily Living

Book your free discovery call today

What support are
you looking for?

STA Weekends

Build Friendships & Social Skills

Fitness & Health Programs

Support to Build Independence

Assistance with Daily Living
Animated Icon

Unsure? Book your discovery call today

Real stories. 
Real growth.

Real stories. Real growth.

Our Promise to Every Mate

The Support Mates Guarantee
Our Promise to Every Mate

30-Day fit Promise

Not vibing with us? No worries.

Try us for 30 days. Not the right fit? We’ll help you transition with 20 hours of free support.

Never Miss a Shift

We show up. Every time.
If we ever miss a scheduled shift, we’ll credit your next one—guaranteed.

1–Day Response Guarantee

No more waiting games.
We’ll respond to any new enquiry or referral within 1 business day.
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Our Promise to Every Mate

The Support Mates Guarantee
Our Promise to Every Mate

30-Day Fit Promise

Not vibing with us? No worries.

Try us for 30 days. Not the right fit? We’ll help you transition with 20 hours of free support.

Never Miss a Shift

We show up. Every time.
If we ever miss a scheduled shift, we’ll credit your next one—guaranteed.

1–Day Response Guarantee

No more waiting games.
We’ll respond to any new enquiry or referral within 1 business day.
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Why choose Support Mates?

Why choose
Support Mates?

Frequently asked questions

what exactly is support mates—and how does it fit into my ndis plan?

Think of us as your local NDIS partner, not just another carer dispatch. We design every support session around your loved one’s goals — cooking, community outings, social skills, or simple daily tasks — and your NDIS funding covers 100% of the cost. With small, consistent squads and activities matched to age and interests, your mate builds confidence, independence, and friendships that last.

who will actually be with my son or daughter every week?

You won’t get a rotating roster of strangers. We make sure your Mate is supported by a small, familiar team who know their routines, preferences, and goals. This way, your family gets the continuity and trust that comes from seeing the same faces regularly — building real rapport, consistency, and lasting friendships, instead of drop-in, drop-out shifts.

i’ve had to wait weeks for carers before—how fast can we begin?

Most providers have long waitlists. We guarantee a 24-hour response to your first enquiry and aim to match your Mate with a small, consistent support team within 5 business days. No endless forms, no guessing. A quick chat, a brief online intake, and you’re on our calendar.

how are you different from every other disability support service?

We don’t just fill rosters — we build connections. Our approach is built on The Mates Way, our 12-week onboarding program that ensures every Mate gets consistent, personalised support from a small, familiar team. Learn more about The Mates Way ›

Here’s what makes us stand out:

  • Small, Consistent Teams – No endless rotation of new faces. Your Mate is matched with a core support crew who get to know them, their routines, and their goals.
  • Real-World Progress – From cooking a meal to taking public transport, we track and celebrate the wins that matter most to you, week by week.
  • Social Connection at the Core – Group activities, outings, and shared experiences help friendships grow naturally over time.
  • Fun for Mates and Workers – Our activities are designed so everyone looks forward to each session — from weekend camps to creative workshops.
  • Clear Pathways for Growth – Whether it’s building independence, learning new skills, or expanding community access, every plan is tailored to move your Mate forward.

With us, it’s not just about hours on a timesheet — it’s about creating a space where your Mate can thrive.

how will i know my loved one is actually making progress?

We don’t just show up — we follow The Mates Way, our 12-week onboarding program designed to set clear, measurable goals from day one. Every week, your support team logs real-world wins like “rode the bus solo” or “cooked a meal”, so you can see exactly how your Mate is growing.

You’ll also receive Progress Snapshots at Weeks 2, 6, 10 and 12, plus quarterly check-ins after that. It’s a simple but powerful way to make sure you’re never left wondering what’s happening behind closed doors — you’ll always see the progress as it happens.

[Learn more about The Mates Way ›]

what if this isn’t right for us—are we stuck?

Not at all. Our 30-Day Fit Promise gives you the freedom to try Support Mates without the stress. If after your first month you feel we’re not the right match, we’ll personally help you transition to a better fit and provide up to 20 hours of free support during that handover. You stay in control, always.

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General enquiries

1300 190 382

hello@supportmates.com.au

About Us

Contact

Careers

General Enquiries

📞 1300 190 382

✉️ hello@supportmates.com.au

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About Us

Contact

Careers